Returns & Exchanges

At Dumeni Biltong, we take pride in the quality of our premium cured meats and home snacks; if your order does not meet our high standards, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective within 7 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your biltong or home goods.

2

Provide Documentation

Attach clear photographs of the product and its packaging to help our quality control team assess the damage or defect.

3

Wait for Approval

Our team will review your request within 48 business hours and notify you if your return or replacement has been approved.

4

Receive Resolution

Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing